The Promise

At Myco Maestro, we believe that trust and care are at the heart of our craft. When you order from us, you’re not just purchasing research materials—you’re joining a community built on honesty, love, and the interconnectedness of all things. Our promise is simple: if something isn’t right, we’ll make it right.

Shipping

• Orders are carefully prepared and processed within 3-5 business days.

• We ship using trusted carriers, and you’ll receive a tracking number once your order leaves our lab.

• Delivery times vary depending on your location, so please allow for standard transit windows.

Our Promise to You

• If your order arrives damaged, contaminated, or not as expected, we promise to take care of it.

• You may choose between a replacement (if available) or a full refund.

• To help us improve, we may ask for a quick photo or note about the issue—but your peace of mind always comes first.

Refunds & Replacements

• Please contact us at support@mycomaestro.com within 14 days of delivery if you’d like to request a refund or replacement.

• Refunds are typically processed within 3–5 business days after approval.

• Replacement orders ship as soon as stock is available.

• Due to the nature of our products, we cannot accept returns of opened or used cultures—but we will always honor a refund or replacement.

Closing Note

Our work is guided by connection, respect, and truth. When you order from Myco Maestro, know that your satisfaction and security are part of our shared journey. This is our promise to you.